iScript guide
Customer Support
Find answers, troubleshooting steps, and ways to contact the iScript support team.
Do you have any questions while using iScript?
Check the information below or contact us via email.
📧 Contact Us
Email Support
📮 hello@iscript.dev
Please include the following information for faster response:
- 📱 Device in use (iPhone model, iOS version)
- 📦 App version (check in Settings)
- 🔍 Problem description and screenshots
Response Time
- Weekdays: Response within 24 hours
- Weekends/Holidays: Response within 48 hours
📚 Help & Guides
User Guides
Privacy & Terms
🔧 Troubleshooting
1. Backup/Restore Issues
Q: Backup button doesn’t work
Solution:
- iOS Settings → iScript → Check permissions
- Completely close and restart app
- If problem persists, restart device
Q: Restore loads infinitely
Solution:
- ✅ Update to latest version (1.1.5 or later)
- FilePicker plugin has been improved for instant operation
Q: Can’t find backup file
Solution:
- Open Files app
- Check iCloud Drive or Recent items
- Search for “iScript_backup” in search bar
2. AI Features
Q: AI analysis doesn’t work
Check:
- Is the API key entered correctly?
- Settings → Check API Key
- Is internet connected?
- Is the API key valid?
- Verify at API Key Guide
Q: TTS (pronunciation) doesn’t work
Solution:
- Unmute device
- Check volume
- Check internet connection
- Restart app
3. Advertising
Q: Too many ads
Current ad display timing:
- Banner ads: Fixed at bottom when app starts
- Interstitial ads: When starting scripts, moving to Analytics
Ads are necessary for free app operation. Ad removal option will be added in future updates.
Q: Can I remove ads?
Answer:
- Currently only free version is available
- Ad removal option planned for future updates
4. Script Upload
Q: Excel file won’t upload
Check:
- Is file format .xlsx or .xls?
- Is format correct (Column 1: Original, Column 2: Translation)?
- Did you check the copyright agreement checkbox?
Q: Sentences appear incorrectly after upload
Solution:
- Recheck Excel file
- Check for empty cells
- Check for merged cells
5. Learning Data
Q: Learning records disappeared
Cause:
- Local data is deleted when app is deleted
- Recovery impossible without backup files
Prevention:
- Create backup files once a week
- Save backup files to iCloud Drive
Q: SRS review doesn’t work properly
Check:
- Is device date/time set to automatic?
- Did you mark sentences as “Learned”?
- Check review schedule in Analytics
💡 Tips & Recommendations
For Optimal Learning Experience
💾 Regular Backups
- Settings → File Backup → Backup
- Recommended to save to iCloud Drive
🔑 Set up API Key
- Utilize AI analysis and TTS features
- Get free key guide
👁️ Use Blur Focus
- Try interpreting before viewing translation
- Enhances active learning
🔥 Daily Practice
- Maintain Streak (consecutive learning days)
- Consistency is key
🐛 Bug Reports
Found a bug? Please email us with the following information:
- Problem Description: What went wrong?
- Steps to Reproduce: How can we reproduce it?
- Expected Result: How should it work?
- Screenshots: Please attach if possible
- Device Information:
- Device model (e.g., iPhone 14 Pro)
- iOS version (e.g., iOS 17.2)
- App version (check in Settings)
🎉 Feature Suggestions
Want to suggest a new feature?
Email hello@iscript.dev with:
- Description of suggested feature
- Why it’s needed
- How you would use it
Your feedback makes iScript better! 🚀
📱 App Information
- Platform: iOS (iPhone, iPad)
- Current Version: 1.1.9
- Minimum Requirements: iOS 15.0 or later
- Price: Free (Ad-supported)
🔗 Useful Links
🌐 Operating Policy
Data Sovereignty
All data is stored locally on user’s device, and iScript respects user’s data sovereignty.
Privacy Protection
- No collection of personal information (name, email, etc.)
- Only advertising identifier (IDFA) provided to Google AdMob
- See Privacy Policy for details
Operated by: iScript Lab
Email: hello@iscript.dev
Last Updated: February 8, 2026